Terms & Conditions

Prices & Taxes

• Product prices include all applicable Goods and Services Tax (GST)
• Transparent pricing with no hidden charges
• GST registration details available upon request

Delivery Policy

• Delivery timelines will be communicated at the time of order confirmation
• Delivery charges may vary depending on your location within Madhya Pradesh
• We strive to deliver within 3-7 business days for most locations
• Remote areas may require additional delivery time
• Delivery schedule: Monday to Saturday (excluding public holidays)

Returns & Exchanges

Quality Assurance Process:

• Every product undergoes rigorous quality checks before packaging
• Professional packaging to prevent damage during transit
• Only high-grade chemicals and surfactants are sourced and sold
• Batch testing and quality certification for all products

Order Cancellation

Orders cannot be cancelled once they are confirmed and payment is processed.

This policy ensures efficient order processing and quick delivery to our customers.

• Please review your order carefully before confirming payment
• Ensure delivery address and contact details are correct
• Verify product specifications and quantities before checkout
• For any clarifications, contact us before placing the order

Product Information

• Product descriptions and specifications are provided to the best of our knowledge
• Chemical compositions and properties are as per manufacturer specifications
• Usage guidelines and safety instructions must be followed
• Customers are responsible for ensuring product suitability for their specific applications
• Material Safety Data Sheets (MSDS) available upon request

Payment Terms

• Payment must be completed before order processing begins
• We accept UPI, Net Banking, Credit/Debit Cards, and Razorpay
• All transactions are secured with industry-standard encryption
• Payment confirmation required for order dispatch
• In case of payment failure, orders will be automatically cancelled

Limitation of Liability

• Suzen Chemicals & Surfactants shall not be liable for any misuse of products
• Customers must follow all safety guidelines and handling instructions
• We are not responsible for any damage caused by improper storage or usage
• Environmental compliance and disposal are customer's responsibility
• Professional advice should be sought for industrial applications

Updates to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

• Changes will be effective immediately upon posting on our website
• Please review this page periodically to stay informed of any updates
• Continued use of our services constitutes acceptance of modified terms
• Major changes will be communicated via email to registered customers