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Suzen Chemicals

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Suzen Chemicals

Cancellation & Refund Policy

Please read our cancellation and refund policy carefully before making any purchase from Suzen Chemicals & Surfactants.

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Order Cancellation

No Cancellation Policy

Orders cannot be cancelled once they are confirmed and payment is processed.

This policy ensures efficient order processing and quick delivery to our customers.

  • Please review your order carefully before confirming payment
  • Ensure delivery address and contact details are correct
  • Verify product specifications and quantities before checkout
  • For any clarifications, contact us before placing the order
  • Orders in processing stage cannot be cancelled
  • Orders dispatched for delivery cannot be cancelled

Pre-Order Clarifications

If you have any doubts or require assistance before placing an order:

  • Contact our customer support team via phone or email
  • Our representatives will assist you with product selection
  • We recommend verifying all details before payment processing

Returns & Exchanges

No Return & No Exchange Policy

We follow a strict No Return & No Exchange Policy.

This policy exists because we ensure every product meets high quality standards and is carefully inspected before dispatch.

Quality Assurance Process:

  • Every product undergoes rigorous quality checks before packaging
  • Professional packaging to prevent damage during transit
  • Only high-grade chemicals and surfactants are sourced and sold
  • Batch testing and quality certification for all products
  • Proper labeling and handling instructions provided

Exception: Damaged or Defective Products

If you receive a damaged or defective product due to shipping or manufacturing defect:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the damaged product and packaging
  • Our team will investigate and provide appropriate assistance
  • Resolution may include replacement or refund at our discretion
  • Claims beyond 48 hours will not be entertained

Refund Policy

General Refund Policy

Refunds are only provided in specific exceptional circumstances.

Our refund policy is designed to ensure customer satisfaction while maintaining business integrity.

Refund Eligibility:

  • Refunds are processed only for damaged or defective products
  • Refunds may be provided for products not as described on our website
  • Refunds are subject to verification and approval by our team
  • No refund for change of mind or incorrect purchase
  • No refund for products used or tampered with

Refund Process

If your refund request is approved:

  • You will receive a confirmation email with refund details
  • Refund will be processed to the original payment method
  • Processing time may take 7-14 business days
  • Bank charges or payment gateway fees may be deducted
  • Partial refunds may be issued for partial returns

Damaged Product Claims

Reporting Requirements:

  • Report damaged products within 48 hours of delivery
  • Provide clear photographs of the damage and packaging
  • Include order number and product details in your communication
  • Do not dispose of damaged packaging until claim is resolved
  • Retain all correspondence related to the claim

Claim Evaluation Process

Our team will evaluate your claim based on:

  • Timeliness of the report (within 48 hours)
  • Quality of photographs provided
  • Extent of damage and cause determination
  • Compliance with reporting requirements
  • Previous claim history (if any)

Resolution Options

If your claim is approved, you may receive:

  • Full replacement of the damaged product
  • Partial or full refund based on damage extent
  • Store credit for future purchases
  • Shipping cost reimbursement (in select cases)

Non-Refundable Items

Certain items are non-refundable under any circumstances:

  • Customized or specially ordered products
  • Opened or used chemical products
  • Products past their expiry date (if applicable)
  • Items with tampered or broken seals
  • Products returned without original packaging
  • Items purchased during promotional sales (unless specified)

Special Conditions

Additional conditions apply to specific product categories:

  • Specialty chemicals may have specific return limitations
  • Bulk orders may have different refund terms
  • Promotional items are non-refundable unless defective
  • Digital products or downloadable content are non-refundable

Partial Refunds

In certain situations, partial refunds may be issued:

  • Products partially damaged but still usable
  • Quantity discrepancies in delivered items
  • Minor defects that don't affect primary function
  • Shipping cost adjustments for incorrect calculations

Calculation Method

Partial refunds are calculated based on:

  • Proportion of damaged/defective items to total order
  • Severity of damage or defect
  • Usability of the affected product
  • Original purchase price of affected items

Refund Methods

Refunds are processed through the original payment method:

  • Credit/Debit Cards: Refunded to the original card within 7-14 business days
  • Net Banking: Credited to your bank account within 5-10 business days
  • UPI Payments: Refunded to your UPI account within 3-5 business days

Processing Time

Please note the following processing times:

  • Refund initiation: Within 2 business days of approval
  • Bank processing: Additional 3-14 business days depending on method
  • Weekend and holiday delays may occur
  • You will receive a confirmation email when refund is initiated

Disputed Refunds

If you disagree with our refund decision:

  • Contact our customer service within 7 days of decision
  • Provide additional evidence or documentation
  • Request a review by a senior team member
  • Escalate to management if needed

Final Resolution

Our decision on disputed refunds is final and binding:

  • Management review is the final level of appeal
  • Decision will be communicated within 10 business days
  • All communications will be documented and retained
  • Third-party mediation is not available

Questions or Concerns?

If you have any questions about our Cancellation & Refund Policy, please contact us:

Email: suzenchemical@gmail.com

Phone: +91 7880035169

Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM

Last Updated: November 25, 2025

This policy is effective as of the date mentioned above.

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