Suzen Chemicals

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Information We Collect

Personal Information

We collect information that you provide directly to us when you:

Create an account on our website
Place an order for our products
Contact us for support or inquiries
Subscribe to our newsletter or marketing communications

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address and browser type
Device information and operating system
Pages visited and time spent on our site
Referring website and search keywords

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders and account
Provide customer support and respond to inquiries
Send you marketing and promotional communications (with your consent)
Improve our website, products, and services
Prevent fraud and ensure security
Comply with legal obligations

Legal Basis for Processing

We process your personal information based on:

Your consent when you agree to our terms
Necessity to perform our contractual obligations
Legal requirements and compliance
Our legitimate business interests

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers

We work with trusted service providers who help us operate our business:

Payment processors for transaction handling
Shipping companies for order delivery
Email service providers for communication
Analytics providers for website improvement

Legal Requirements

We may disclose your information if required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities
Respond to emergencies

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Secure Socket Layer (SSL) encryption for data transmission
Regular security assessments and updates
Restricted access to personal information
Employee training on data protection
Secure data storage and backup procedures

Limitations

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the right to:

Access and receive a copy of your personal information
Correct or update inaccurate information
Request deletion of your personal information
Object to or restrict processing of your data
Withdraw your consent at any time
Data portability to another service provider

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies

These cookies are necessary for the website to function properly:

Authentication cookies for login sessions
Shopping cart functionality
Security and fraud prevention

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website:

Google Analytics for traffic analysis
Performance monitoring
User behavior tracking

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

Account information: While your account is active or as needed for business purposes
Order records: For 7 years to comply with legal requirements
Marketing preferences: Until you withdraw consent
Website analytics: For up to 2 years

Data Deletion

When data is no longer needed, we securely delete it in accordance with our retention policy. Some information may be retained for legal or business purposes.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

Parental Consent

If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion of such information.

International Transfers

Your information may be transferred to and maintained on servers located outside your state, province, country or other governmental jurisdiction where the data protection laws may differ.

Data Protection

If you are located outside India and choose to provide information to us, we transfer your personal information to India and process it there. We take steps to ensure adequate protection in accordance with this policy.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Notification of Changes

For significant changes, we will provide a more prominent notice (including, for certain services, an email notification of policy changes).

We encourage you to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: suzenchemical@gmail.com

Phone: +91 7880035169

Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM

Last Updated: November 25, 2025

This policy is effective as of the date mentioned above.

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